Refund policy
Return & Replacement Policy
At Artist Awakened, every canvas print is made with care and inspected before it is shipped. Due to the made-to-order nature of our products, we only offer replacements for items that arrive damaged during transit.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing our support team.
Your email should include:
-
Your order number
-
Clear photographs of the damaged product
-
Photographs of the outer packaging (if damaged)
-
A brief description of the issue
This information helps us assess the damage and process your replacement as quickly as possible.
Replacement Process
Once we verify the damage, we will arrange a free replacement of the same product at no additional cost. We may request additional information if required.
Returns for Other Reasons
As each canvas print is produced specifically for your order, we do not accept returns or exchanges for:
-
Change of mind
-
Incorrect size selected by the customer
-
Personal preference
-
Minor color variations caused by differences in screen displays
Contact Us
To report a damaged order, please contact us at:
Email: support@artistawakened.com
We are committed to ensuring you receive artwork in perfect condition and will work to resolve any genuine damage-related issues promptly.